Refund policy

DashLifestyle – Replacement & Warranty Policy

Dear Customer,

At DashLifestyle, we are committed to providing quality products and reliable customer support.

All products purchased from DashLifestyle come with a 1-Year Limited Warranty covering manufacturing defects only.

Replacement eligibility and the applicable resolution may differ depending on the product and the nature of the manufacturing defect.

1. Warranty Coverage

Our 1-year warranty covers manufacturing defects that affect the normal functioning of the product.

Warranty coverage includes:

  • Manufacturing defects affecting the product's normal operation.

  • Technical or functional failures caused by manufacturing defects.

  • Products received damaged or defective, subject to verification and the applicable replacement conditions.

Please Note: The warranty covers manufacturing defects only. Accidental damage, physical damage, misuse, improper handling and normal wear and tear are not covered.

2. How to Request a Replacement

If you experience any issue with your product, please contact our support team at:

Email: dashlifestyle.co@gmail.com

While requesting a replacement, please provide:

  1. Your order number.

  2. Product name.

  3. A clear description of the issue.

  4. A video demonstrating the reported issue.

  5. A complete unboxing video, where applicable, for verification of the product's condition upon delivery.

Our support team will review your request and guide you through the applicable replacement process.

3. Important Replacement Conditions

🔴 Unboxing Video Requirement

For claims involving products received damaged, broken or defective upon delivery, customers must provide a complete, continuous unboxing video without any cuts, editing or transitions.

The video should clearly show the package being opened and the condition of the product.

🔴 Charging Requirement

For rechargeable electronic products reported as not working, please charge the product for at least 10 minutes before raising a complaint, wherever applicable.

🔴 Physical Damage

There should be no physical damage caused by improper handling, accidental drops or misuse.

Products damaged due to external physical harm are not covered under the manufacturing-defect warranty.

🔴 Manufacturing Defects Only

Warranty replacement is available only for eligible manufacturing defects.

Since DashLifestyle offers different categories of products, the nature of covered defects and the appropriate replacement process may vary from product to product.

All claims are subject to verification by our support team.

4. Warranty Exclusions

The following are not covered under the limited manufacturing-defect warranty:

  • Accidental or physical damage.

  • Damage caused by improper handling or misuse.

  • Damage resulting from unauthorized repairs or modifications.

  • Normal wear and tear.

  • Problems unrelated to manufacturing defects.

5. Technical Assistance

If you experience a genuine issue that does not qualify for warranty replacement, you can still contact our support team for technical assistance.

Customer Support Email: dashlifestyle.co@gmail.com

Our team will review your concern and assist you with the available resolution.

6. Important Information

  • All DashLifestyle products carry a 1-year limited manufacturing-defect warranty.

  • Warranty claims and replacement requests are subject to verification.

  • Replacement conditions may differ depending on the product category.

  • Customers must provide sufficient evidence of the reported issue.

  • Any replacement provided will be subject to the applicable product-specific warranty conditions.

  • Nothing in this policy limits customers' statutory rights under applicable consumer protection laws.

For Warranty Claims, Replacement Requests & Technical Support:

Email: dashlifestyle.co@gmail.com

Website: https://dashlifestyle.co

Thank you for shopping with DashLifestyle.